MMRF Endurance Events

Three Most Common Questions

These three questions are the most common that our PowerTeam members have. Click on any question below to see its answer.

1. How do I set up my donation page?

2. What do I do with cash and checks that I have collected?

3. What about "Company Matching"? How does that work?

1. How do I set up my donation page?

The fastest, easiest way to raise money for the MMRF PowerTeam is to set up a personal donation page.

When you sign up to join our team, you either log on with your account or register for one. Once your registration is complete, you will receive a donation page confirmation via email. Your donation page is turn-key ready, and will automatically contain basic information about the MMRF.

The most successful fundraising pages are the ones that have been personalized. To personalize your donation page, simply log on to your account by going to: Once you log in, look for the tab at the top of the page that says "Customize My Page". There you can customize your "Welcome message", which is what your page visitors will see when they come to donate to your campaign. You can also upload a photo, change your page layout or color scheme, and set or change your fundraising goal.

Note: the email address that you used to log on to is your "Username". If you forget your password, can email it to you.

Having trouble with your donation page?

We want to make this easy for you. We don’t want you to spend lots of time if you are having trouble setting up your page or uploading a photo. If you run into trouble, you have two choices:


Send an email outlining your issue to If you tell us in that email what the problem is, outline what changes you want to make or how we can help, we can usually get that fixed for you quickly. We want you to spend your time sending out fundraising emails, training, and getting on with the rest of your life, not fumbling with a website you might be having trouble with. Once your page is set, you are good to go, so let us help you.


Many of the basic questions or issues you will need help with are addressed in ActiveGiving's FAQ's, including how to add line breaks and photos to your page. Also, within the FAQ's you will find information on how to easily send up to 200 emails directing your contacts to your fundraising page, how to upload your address book directly to ActiveGiving, and other helpful information.

If you are still having difficulty, the best, fastest way to get help is to contact directly. They are the company that designs and hosts our donation pages. They are very responsive and helpful. If you need assistance with your page, whether it is creating the page, uploading a picture, etc... They will be able to assist you.

To contact's customer support, email or call 1-877-228-4881 and select option 2. Their phone support is generally faster than via email; however, if you are too busy to call you can send an email referencing your fundraising page's web address and your issue and you will usually receive a reply within 24 hours.

They are always ready to help.

Download an ActiveGiving Fundraising Help Guide.

2. What do I do with cash and checks that I have collected?

Please follow the protocol below to make sure that your account is credited for checks and cash donations!

  • Checks should be made out to: MMRF.

  • Be sure to include the name of the event and the team member name on the check's memo line so that your donation will be recorded correctly. For Example: John Smith, New York City Marathon.

  • Please note that all donors who pay by check will always receive a thank you letter documenting the tax deductible contribution for any donation over $25. Please utilize an MMRF Deposit Slip to assure that the checks are received in a manner that will expedite processing.

  • Cash donations should be converted to check form, since cash should not be sent directly in the mail. If a donor gives you cash, simply deposit it to your bank account and send a check from your account following the directions above. Include with your check a short note that tells us the name and address of the donor so that we can provide the thank you note documenting their tax deductible contribution to that donor.

  • Please send collected checks to:

    Multiple Myeloma Research Foundation
    MMRF Endurance Events
    383 Main Avenue, 5th Floor
    Norwalk, CT 06851
    Attn: Alicia O'Neill

IMPORTANT: Please add the check and cash donation amounts to your online.

Here is all you need to do: Log on to your account at Once you log in, click on the "Campaign Center" at the top of the page. Then click on the tab "Track Offline Donations". Here you can manually add the checks and cash that you have collected so that your total funds raised will be reflected on your personal donation page. Do not worry about entered addresses. It is not necessary to include that to get the donations to appear on your page.

If you get stuck, click on the "Help Center" button on your account page. If you still need help, contact Jane Hoffmann at

Once you have added the check or cash amount, fill out a Deposit Slip and follow the directions outlined in the previous FAQ question to get the funds to the MMRF.

3. What about "Company Matching"? How does that work?

Many companies offer a Matching Gifts program, whereby employers match contributions made by employees. This is a BENEFIT for the employees. Be sure to use it. (Note that the match is made by the company that your DONOR works for, not your company.)

The MMRF has a quick and easy tool to help determine which employers have Matching Gifts programs. Check out our Matching Gifts Search tool:

If you do not see the company you are looking for on the list, call their Human Resources Department. The database is sensitive to exact wording, and the database may not be totally up-to-date. So, if you have a few donors from one company, it doesn’t hurt to call the HR Department to double check.

Once you get the information, here is all you have to do:

  • Have employee fill out the Matching Gift form from their employer This is often a form which is submitted online through the company’s intranet. Sometimes the site leads them to a downloadable form that they can print out, fill in and fax back. Or, it may be a form that is obtained through the employee's HR department, filled out and faxed/sent to us. The fax number to send the form is (203) 966-8381.

  • After completing the form, the donor should get a confirmation email or letter. Just forward the confirmation to, and we will take care of it from there.

  • Once we receive the confirmation, we will credit those funds to your donation page. (Note that the credit is made before the funds arrive – that often takes months – and that your company does not post those funds on your donation page – we do. We simply give you an online ‘credit’ once we have seen that the funds have been successfully requested.)

Tips to Maximize Matching Gifts Contributions:

  • Check the MMRF Matching Gifts Database whenever you receive a donation. If you find that the donor's employer is one that has a Matching Gifts program, copy the information on your findings and send it to your donor when you send them a thank you email.

  • Important: When you send the letter to your donor, be sure to mention the date and amount of the donation. This is information that will be asked of the employee, so the easier you make it for them to fill out the form, the more success you will have!

  • If you receive a donation from a couple, and one of them works for a company that matches and the other does not, they can still submit a matching gifts request to the company that does match.

Sample Email for Matching Gifts:

"Dear Tom,

Thank you so much for your generous donation of $100 to my NYC Marathon fundraising campaign for the MMRF. It means a lot to me since my father is battling multiple myeloma and the MMRF is doing so much to advance critical treatments.

Did you know that your employer, Goldman Sachs, has a matching gifts program? They will match your donation dollar for dollar if you complete the form below and send me a confirmation! That’s all you have to do! Here is the information:

Company: Goldman Sachs Global Securities Services
Subsidiary of: Goldman Sachs Group, Inc.
Foundation #: 4040000
Last Updated: 2011/12/28
Contact: Debra Shipman
Phone: (877) 298-2635
Matching Gift Form URL:
Minimum amount matched: $50.00
Maximum amount matched: $20,000.00
Total per employee: $20,000.00
Gift ratio: 1:1

Thanks again for your donation. I hope you will take a minute to submit the matching gift request and forward the confirmation to me so that I can get closer to achieving my fundraising goal of $4,000!”

National Sponsors: